Hi, I have set up an email channel within my conversations inbox. When I get an email is there a way to edit the subject? We are getting the emails from a lead generation website and the subjects aren’t really meant for the customers eyes which is why I want to edit it
Hi @YAydin,
We receive our web contacts in a conversations inbox, and we do not respond to the contact from the conversations inbox. Since a contact record is associated with the conversation, we open the contact record in the CRM from the conversations inbox and create an email from the contact record. From there you can enter the subject, select a template, add to a sequence, etc.
Cheers,
Ray
*Hubspot updates its software often. Please check current features in the Hubspot knowledge base.
**Please mark this as solved if it answers your question.
Hi @YAydin,
This is currently not possible, unfortunately. Other users have requested the same before, see here: Adding a Subject Line to the Response
I’d recommend upvoting the request and commenting with your use case. The product team evaluates these requests based on their popularity.
As far as workarounds go, you’d have to switch to your non-HubSpot email client (e.g. Outlook) or to the contact record (via the sidebar in the conversations inbox) and compose the email there. Not ideal but currently a limitation of HubSpot.
Hope this helps!