# How to automatically send chat transcript to internal email

**URL:** <https://community.hubspot.com/t/how-to-automatically-send-chat-transcript-to-internal-email/80284>\
**Category:** Tickets & Conversations\
**Tags:** enterprise\
**Created:** [April 28, 2023, 5:54pm UTC](https://community.hubspot.com/t/how-to-automatically-send-chat-transcript-to-internal-email/80284 "2023-04-28T17:54:30Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jgsanders](https://avatars.discourse-cdn.com/v4/letter/j/c57346/32.png) [@jgsanders](https://community.hubspot.com/u/jgsanders)\
**Post date:** [April 28, 2023, 5:54pm UTC](https://community.hubspot.com/t/how-to-automatically-send-chat-transcript-to-internal-email/80284/1 "2023-04-28T17:54:30Z")

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Hello. I know that transcripts from closed chats are sent automatically to the client but, we were hoping to have a transcript sent automatically to an internal email for tracking purposes. I’ve spoken with HubSpot support and it seems like this is only possible manually so I thought I’d ask here before abandoning hope. Thank you!

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**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\
**Post date:** [April 29, 2023, 11:03am UTC](https://community.hubspot.com/t/how-to-automatically-send-chat-transcript-to-internal-email/80284/2 "2023-04-29T11:03:19Z")

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Hey @jgsanders it does look like this can only be manually triggered for each ticket at the moment unfortunately. I was trying to figure out if there’s a way to automate this, but it looks like the chat transcripts aren’t stored in an object that we can use in emails or workflows so the manual trigger is the only way.

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**Author:** ![jgsanders](https://avatars.discourse-cdn.com/v4/letter/j/c57346/32.png) [@jgsanders](https://community.hubspot.com/u/jgsanders)\
**Post date:** [May 1, 2023, 3:03pm UTC](https://community.hubspot.com/t/how-to-automatically-send-chat-transcript-to-internal-email/80284/3 "2023-05-01T15:03:56Z")

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Yeah, that’s what I was afraid of Tom. I appreciate your help though!!! Have a good one!

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**Author:** ![DBrookes](https://avatars.discourse-cdn.com/v4/letter/d/74df32/32.png) [@DBrookes](https://community.hubspot.com/u/DBrookes)\
**Post date:** [May 26, 2023, 4:50pm UTC](https://community.hubspot.com/t/how-to-automatically-send-chat-transcript-to-internal-email/80284/4 "2023-05-26T16:50:26Z")

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can you store the transcript in an object so this can be achieved then ?

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**Author:** ![jgsanders](https://avatars.discourse-cdn.com/v4/letter/j/c57346/32.png) [@jgsanders](https://community.hubspot.com/u/jgsanders)\
**Post date:** [May 1, 2023, 2:59pm UTC](https://community.hubspot.com/t/how-to-automatically-send-chat-transcript-to-internal-email/80284/5 "2023-05-01T14:59:09Z")

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I have not but I will definitely give that a try! Thank you so much!