When trying to send an email, I’m getting blocked by this message: “Your email didn’t send because an unsubscribe link couldn’t be generated for [email address].” I’ve tried searching the knowledge base for a solution but haven’t yet found one; how might I fix this?
Hi @HTuomi
Thank you for reaching out!
Please verify that the “Include unsubscribe link” setting turned on. Navigate to this setting by going to Settings > General > Email > Configure > “Include unsubscribe link”
If after turning this on you still experience the same issue, or this is already turned on,
can you try clearing your cache following those steps, as well as trying with another browser and with an incognito window?
If this is still happening, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific examples about this.
Thank you!
Best
Tiphaine