how to add attachment to a ticket

Developer Support CMS Development
1

I want to attachment the file that I uploaded with the ticket that I created

the old documentation not working

the new documentation, I don’t know the property

candidcrystals_0-1672244828914.png
candidcrystals_0-1672244828914.png1170×882 141 KB

I just want to attachment the file that I uploaded with the ticket that I created
so I only have two ids, one is the fileId, the other is the ticketId
what is to.id, what is associationTypeId

what is the right api for that?
thanks

2

Hi @candidcrystals

Thank you for reaching out.

I want to tag some of our experts here - @Sjardo @BarryGrennan do you have some advice for @candidcrystals on this?

Thank you!

Best

Tiphaine

3

Hi @candidcrystals,

To associate a file with a ticket or any object for that matter you would need to do the following:
1) Upload a file to the file manager using the “upload a new file” endpoint. This will return a response containing meta data for the file. The most important of which is the “id” of the file. We need to use that in the next step.
2) Create an engagement using the “create an engagement” endpoint and use the file ID returned previously in the “associations” array in your request. This will result in a file being associated to the specific object. Below is an example of the payload:
{
“engagement”: {
“active”: true,
“ownerId”: 1,
“type”: “NOTE”,
“timestamp”: 1409172644778
},
“associations”: {
“contactIds”: [],
“companyIds”: [ ],
“dealIds”: [ ],
“ownerIds”: [ ],
“ticketIds”: [28164303] <-- ID OF THE OBJECT IN HUBSPOT
},
“attachments”: [
{
“id”: 4964093251 <-- ID OF THE FILE IN HUBSPOT
}
],
“metadata”: {
“body”: “”
}
}

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Thank You