How to add an alias to connected Gmail accounts

Smart CRM & Sales Hub Sales Email
30

Hi everyone, I apologize for the delayed communication regarding this issue. My previous comment contained some outdated information, which I have now edited, approximately 45mn later.

HubSpot Sales should now allow you to be signed in to HubSpot with your alias/work email - as long as your @gmail.com email is connected to your account - and the alias is set up as an alias in that @gmail account.

If your account meets this conditions but you are still having difficulty connecting your inbox, please send me a PM with the following elements:

- A screenshot of your successfully connected inbox, like this:

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- A screenshot of your successfully created alias, like this:

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- A screenshot of any console errors you might be seeing:

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- A HAR file of your trying to connect your inbox by folllowing these instructions: https://www.youtube.com/watch?v=urXWtKbyt48

Please only send me this information via PM, and I will update you on this thread.

Finally, another workaround (which I had stated in the previous version of this comment as the only solution) is the following:

You can set your primary user email as your Gmail address. For instance, if I want to email contacts as may@hubspot.com, but this email address is not hosted on GSuite or O365, and I also have a may@gmail.com email address. The steps that I will take in this case are the following:

  • Create an alias for my may@gmail.com account, under may@hubspot.com, following the instructions provided by Nicole above
  • Create a new user in my portal with the address may@gmail.com
  • Connect my may@gmail.com inbox while signed in as this user
  • Then, add may@hubspot.com as a connected account for this user. If I had a user under may@hubspot.com in my portal beforehand, I would need to delete that user (and make all necessary changes to transfer ownership of contacts, etc. to my new user may@gmail.com).
  • Once all of this has been done, I will be able to select may@hubspot.com as an email address to email contacts from, within the CRM, while being signed in as may@gmail.com.

Let me know if you have any questions on this, I know that it is a lot of information.

All my best,

May