How to add a categories and subcategories in other languages

Service Hub Knowledge Base Tool
1

I am having difficulties in adding subcategories in other languages to existing Knowledge base topics, categories, etc.
Can anyone help?
When I enter the information where I think I am supposed to, I am not given the option to update/save.

2

Hi @KLondo
My name is Olivia and I would be happy to help you here. Just so we are on the same page, would you mind sending some screnshots of what exactly you are seeing on your end?
Thanks!

3

Hi Olivia,
Thank you. My frustration level is relatively high. I’ve been trying to sort this out for 3 days :disappointed_face:
Does this help?

KLondo_0-1698173491874.png
KLondo_0-1698173491874.png682×833 84.6 KB

I don’t know what I am doing wrong. I’ve tried everything I can think of.
Thank you,
Karen

4

Hey @KLondo

Happy to help here : )

Have you followed all the steps correctly mentioned in this article here: Create knowledge base articles in multiple languages

If is yes while publishing hover over to the update category button and share the screenshot what does it say?

Let me know if you have any follow-up questions.
If my post was helpful in addressing your query, Support the community by indicating it as the solution.

5

Thank you. I read the document and needed to follow the step-by-step instructions. Some of the information was quite helpful.

6

Thanks Karen! @KLondo

Have you filled in a category name of each language variation? Since it is a mandatory field, the publilsh button will not activate unless there is a value in every name field.
Could that be it?

7

Hi Olivia,
There were so many other steps that I needed to take. But overall, after I updated each category, and subcategory from EN to other languages, I was more productive in my updates.

8

Hi Olivia_Bagnall and JigarT,

Pretty clear tutorials! Thanks for helping us with the solution.

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Danny Ricc,

My website (about online game): https://www.seminarnasional2022.com/agen-toto-2/