How set a rule in a property: select just one of multiple choices

Service Hub Tips, Tricks & Best Practices
1

Hi community! I’m creating a HubSpot form to be integrated on our website; I’d like to add some specific new properties structured as multiple choice suitable for our purpose, but I need to set a rule to be sure the submitters can choose just one of the choices for each property. After testing, I noticed it’s possible to pick all the options. Any idea?

2

Hello @A-It

Thanks reaching out. Good question. You can create new property go the path: setting --> Left side (Data Management) --> Properties --> Click create property --> Follow screenshot

1) Create new property

2) References document link: Create and edit properties

3

Hi @A-It ,

It seems to me that the property you have currently is a multiple checkboxes and you need a Dropdown select instead. To get to this screen, you need to complete the steps from @ankitparmar09 's suggestion. This way, there are still multiple options to choose from, however, the system will allow only one to be chosen.

elizheleva_0-1680902966514.png
elizheleva_0-1680902966514.png565×586 26.9 KB

I hope that helps,

Eli

4

Hi!

To ensure that submitters can choose only one option for each multiple-choice property, you can set the “Allow multiple choices” option to “No” in your HubSpot form settings.

Here are the steps to do so:

  1. Login to your HubSpot account and navigate to your form.
  2. Click on the “Properties” tab.
  3. Click on the multiple-choice property you want to edit.
  4. Scroll down to the “Options” section and set “Allow multiple choices” to “No”.
  5. Click “Save” to apply the changes.

With this setting in place, users will only be able to select one option for each multiple-choice property.