When a large-scale new internal development occurs or external factors (i.e. a pandemic) will intrinsically impact previous personas. Otherwise, auditing 2-3 times a year to stay on track and implement small-scale improvements
When a large-scale new internal development occurs or external factors (i.e. a pandemic) will intrinsically impact previous personas. Otherwise, auditing 2-3 times a year to stay on track and implement small-scale improvements