How many chats do you have per week?

Smart CRM & Sales Hub Sales Hub Tools
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1

Dear community,

I am currently evaluating our live chat and was wondering how much chats an average company (preferably b2b) has.

I would be very happy if you share your experiences so that I can compare them with our results.
I’ll make a start: we are currently at about 40 chats per week :slightly_smiling_face:

2

Hi @Jacob02

Thank you for reaching out!

I want to tag some of our experts on this - @Josh @Mike_Eastwood @NicoleSengers do you have any thoughts to share with @Jacob02 on this?

Thank you!

Best

Tiphaine

3

Hi Jacob02

The answer is quite varied across industries, across various time frames.

For various B2B clients I saw the following:

15 chats a month - 0,4% of their traffic start a chat

100 chats a month - 2,4% of traffic start a chat

40 chats a month - 0,6% of traffic start a chat

32 chats a month - 0.84% of traffic start a chat

but for a much bigger site we have 385 chats per month - 1,42% of the traffic chat

The average is around 1% of traffic if I look at the stats i have access to.

4

Thanks @NicoleSengers that are some very useful numbers :slightly_smiling_face: