Hi, I see a difference between the other ticket (unmerging records) and this one (unmerging tickets).
For this last use case we have found a manual workaround:
- Manually create a new ticket for the details you want to unmerge.
- At the merged tickets activity tab, look for the specific action (email, call, note, etc.) and at the association dropdown, add the new ticket (watch out, if you want to find the new ticket that is not associated yet, you need to pre-select the “Tickets” category inside the dropdown, at the left area.
- Then dissociate the old ticket.
- Repeat this action for each of the actions you want to add to the new
- Once finished with the actions, dissociate at the ticket level the other objects you may have associated: Contact, Company, Deal, etc. and associate them at the new ticket.
Really manual, but this is something not happening continuously for us, so it works.
Apologies for not including screenshots, there’s plenty of confidential data and it takes long to blur everything 