How do you track conversions from existing contacts?

Hey @chigBungus, thanks for reaching out! And what an incredible username :joy:

That’s right — HubSpot tracks the first conversion source in the “Original source” property, but that’s not really helpful for tracking reconversions.

The good news is that they have a couple other properties you can use for tracking reconversions! Here they are:

Reporting for HubSpot pages (webiste, landing page, blog) is also helpful since it will show you:

  • Total submissions
  • New contacts created (so that conversion was their first logged interaction with you)

You can subtract new contacts from total submissions to determine the contacts that reconverted on that particular asset.

Otherwise, HubSpot does offer attribution reporting, but the best features require a Marketing Enterprise subscription. Here’s the Knowledge Base article on these features in case you’re interested!

Lastly, you may not necessarily a report that shows you all conversions for all contacts. Instead, try and pick out the ones that are most impactful to you (i.e., closed/won contacts who filled out a certain form, contacts who viewed a blog post and scheduled an appointment, etc.). Those are reports/lists that you should be able to build regardless of the original source.

Hope this helps!!