How do you manage customer reviews and testimonials in HubSpot?

Marketing & Content Hub Tips, Tricks & Best Practices
1

Hey everyone,

I’m looking to speak with a few HubSpot users (sales, marketing, RevOps) for short 20-min conversations.

I’m trying to better understand how teams deal with customer reviews and testimonials: how you collect them (if you do), what you do with them, whether it’s something you actively care about or not.

No agenda and nothing to pitch. I just want to understand different realities: structured process, total mess, or “we don’t really think about it.”

During the call, I’m also happy to share what I’m hearing from other teams so far, sometimes it’s useful to see how others approach it.
And if anything comes up where I can help, happy to do that too.

If you’d be open to a quick chat, comment or DM me :folded_hands:

2

Hi @AlexCol and welcome, we are delighted to have you here!
Thanks for starting this great conversation on the HubSpot Community!
If you’re comfortable, we’d love for you to share your key takeaways from these interviews here in the thread as well.
Insights from real experiences can be incredibly valuable for other members exploring the same challenges.
Collaboration helps our whole community grow! :orange_heart:
Looking forward to what you learn!
Thanks,
Bérangère

3

Hi @BérangèreL,

Yes, happy to share a short synthesis here once I’ve had a few conversations. It’ll be interesting to see what patterns emerge across teams !