How do I unbounce a contact?

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1

We use HubSpot to send newsletters. Some of our customers have ‘previously hard bounced’ due to reasons such as their mailboxes being full at the time.

Those same customers are contacting us saying that they no longer receive newsletters, and would like to, but I am unsure how to override the contact bouncing.

I cannot send an opt-in email as the customers have already opted-in.

I have asked for written consent to confirm that they want to receive our newsletters containing marketing information.

What can I do, please? Any guidance would be appreciated.

3

Hey @Zarine,

Thanks for posting in the Community!

Here is our knowledge base article on how to unbound contacts who have previously bounced:

Send emails to contacts who previously bounced

Let us know if you need any assistance with this process!

Shane, Senior Community Moderator

4

Hi @Zarine,

Unbouncing a contact is limited to Marketing and Content Hub Professional and Enterprise, see here: Send emails to contacts who previously bounced

On any other subscription, removing a hard bounce is not possible. (Don’t shoot the messenger.)

Best regards