How do I move WhatsApp accounts to Meta billing in HubSpot?

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1

Hello,

In our Meta Business Manager, we have two WhatsApp Business Accounts assigned to a credit line marked “Allocated from: HubSpot”, even though WhatsApp no longer appears among the connected channels in our HubSpot account.

We would like to keep both WhatsApp Business Accounts active and move them to direct Meta billing.

Could you please verify and, if possible, disconnect the WhatsApp Business Accounts from HubSpot’s Meta credit line?

Thank you.

3

Hey @stefanoallegra, welcome to the HubSpot Community!

Thanks for reaching out!

Could you please share via DM the following information:

  • your Hub ID,
  • the WhatsApp Business Account IDs,
  • and screenshots of the Meta credit line allocation

Then I’ll check internally to see what are the possibilities.

Thanks so much!

Bérangère