How do I fix a suppressed OTP verification email in HubSpot?

Smart CRM & Sales Hub Account & Settings
1

Hello HubSpot Community Team, I am a free user and the single owner of my portal. I am locked out of my main account because I am not receiving the OTP login verification email on [email] I have checked my Zoho Mail Admin logs and no emails are reaching my server. It is confirmed that [email] is on HubSpot’s internal hard-bounce/suppression list. Can a HubSpot staff member please manually unbounce this email address so I can receive my verification codes? Thank you.

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3

Hi @Upforge and welcome, it’s a pleasure to have you here!

Thanks for reaching out to the HubSpot Community!

I’ve unbounced the email address, you should be all set now!

Here is an article about Email bounce types for information.

Let me know if you have additional questions!

Have a lovely day!

Bérangère