How do I find out where form submissions are being routed to?

Marketing & Content Hub Productivity Tools
1

How do I find out where form submissions are being routed to? How do I see who gets notified when a published form has a submisson?

2

There are actually two separate things to check here: where a form’s submissions get routed (i.e., which contact/records they create or update), and who gets notified by email when that happens. Here’s how to check both:

1. Where submissions are routed
Form submissions in HubSpot don’t route to a specific inbox by default — they create or update a contact record in your CRM, and the data maps to whatever properties are set up on the form fields. To check this:

  • Go to Marketing > Forms
  • Click into the form, then the Field settings — each field shows which contact property it writes to
  • If you want submissions to also go somewhere else (a specific list, a workflow, a deal, etc.), that’s controlled separately via workflows, not the form itself

2. Who gets notified on submission
This lives in the form’s own settings:

  • Hover over the form in your Forms dashboard and click Edit
  • In the left panel, click the Settings icon → Submission settings tab
  • Under Real-time submission notifications, you’ll see two options:
    • Notify contact owner — sends to whoever owns that contact record (note: if the contact has no owner yet, nobody gets notified this way)
    • Add users to notify — a dropdown where you manually pick specific users or teams to always get notified, regardless of ownership

One thing that trips people up: even if a form has notification recipients configured, each user also has to turn on form-submission notifications personally — go to Settings > Notifications > Email & Desktop, find Form submissions, and make sure it’s toggled on. A form can be perfectly configured and someone still won’t get emailed if their personal notification setting is off.

If you need more advanced routing — like different people notified based on lead source, region, or form field values — that requires a workflow, since the default form notification only supports the two options above.

Official HubSpot docs for reference:

Hope that clears it up - happy to help.

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@muujeeb please keep in mind that it is against the community guidelines to use AI when responding without also disclosing it.

4

Hi @cclark2,

You need to check this per form. The required steps are described here: Set up form submission notifications

If you’re getting stuck let me know.

Best regards!

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@karstenkoehler Thanks - will make sure to be specific next time.
I am new here :smiling_face_with_tear: to help with what I know.