# how do I create a custom ticket status?

**URL:** <https://community.hubspot.com/t/how-do-i-create-a-custom-ticket-status/92747>\
**Category:** Tickets & Conversations\
**Tags:** professional\
**Created:** [October 27, 2023, 2:08pm UTC](https://community.hubspot.com/t/how-do-i-create-a-custom-ticket-status/92747 "2023-10-27T14:08:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jhanny](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@jhanny](https://community.hubspot.com/u/jhanny)\
**Post date:** [October 27, 2023, 2:08pm UTC](https://community.hubspot.com/t/how-do-i-create-a-custom-ticket-status/92747/1 "2023-10-27T14:08:55Z")

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current ticket status includes:

- closed
- waiting on contact
- waiting on us
- new

How do I add a custom status?

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**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\
**Post date:** [October 27, 2023, 2:42pm UTC](https://community.hubspot.com/t/how-do-i-create-a-custom-ticket-status/92747/2 "2023-10-27T14:42:56Z")

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Hey @jhanny

Since Ticket status is a HubSpot default property you cannot edit your existing stages or add a new stage to that so the only way around this would be to create a new custom property and add stages to It if you need additional stages

Let me know if you have any follow-up questions.  
If my post was helpful in addressing your query, Support the community by indicating it as the solution.

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**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\
**Post date:** [October 27, 2023, 2:59pm UTC](https://community.hubspot.com/t/how-do-i-create-a-custom-ticket-status/92747/3 "2023-10-27T14:59:33Z")

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Hey @jhanny you can edit the title of the status’ through your ticket pipeline settings. If you navigate to settings \> objects \> tickets \> pipelines you will see your statuses where you can edit these:

There’s a great guide on this on the knowledgebase [here](https://knowledge.hubspot.com/tickets/customize-ticket-pipelines-and-statuses#add-edit-or-delete-ticket-statuses-in-a-pipeline).

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**Author:** ![jhanny](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@jhanny](https://community.hubspot.com/u/jhanny)\
**Post date:** [October 27, 2023, 3:37pm UTC](https://community.hubspot.com/t/how-do-i-create-a-custom-ticket-status/92747/4 "2023-10-27T15:37:58Z")

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Thank you!