Thanks for clarifying @sethnenstiel, I didn’t realize you were having issues with the default lead value - I thought you had custom properties with Timeapi.io
Maybe we need to dig deeper into the workflow:
I.e. the Workflow for the lead may run at 11:00a --> the rep will log a call at 11:37a --> the lead response time will be 45 minutes?!? or some other random amount of time.
- If the workflow runs at 11:00a, is it triggering as soon as the lead converts (is created) or is there a delay (not necessarily a delay added to the workflow, but an actual delay in processing)?
- With your example being off by about 8 minutes, I’m wondering where that time is spent - is the call being made out of HubSpot?
Is it a manually logged call? Did they initiate another activity that was logged, like a follow up email, and then go back and log the call?
- I’ve found the best way to deal with time discrepancies is to find 3-5 specific examples and see if you can track down exactly why they are off.
Usually it’s something in the process, not the calculation.