How do I accurately track lead response times in HubSpot workflows?

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Jennifer – not a lot to go on here so I’ll plug some resources in below.

  1. Lead response time is a default property (see hover description screenshot below) and note here: HubSpot's default contact properties
    1. Also defined as: Lead response time: Time it took the current owner to do first qualifying engagement (ms).
  2. Also see the second screenshot about the activity that is used to calculate this.
    1. Create sales reports in the sales analytics suite

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So for me it looks like the response time is from assignment to first activity logged. I guess there’s the possibility that we’re having issues with the user coming in as a lead a second time and the activity is measured against the first time (previous) time they were assigned – but this seems wrong as well.

Curious as to if anyone else is having trouble with this – and gettin more thinking on the table!