# how customer create a ticket manually

**URL:** <https://community.hubspot.com/t/how-customer-create-a-ticket-manually/33856>\
**Category:** Tickets & Conversations\
**Tags:** free\
**Created:** [March 15, 2021, 6:21am UTC](https://community.hubspot.com/t/how-customer-create-a-ticket-manually/33856 "2021-03-15T06:21:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![SReddy](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sreddy/32/78108_2.png) [@SReddy](https://community.hubspot.com/u/SReddy)\
**Post date:** [March 15, 2021, 6:21am UTC](https://community.hubspot.com/t/how-customer-create-a-ticket-manually/33856/1 "2021-03-15T06:21:36Z")

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Hello All,

I new to hubspot, coming to the point we have a scenario that customer need to create a ticket from his end and if he wanted to attach any files/images then he will be able to attach it.

Also he can able to select the type of issue(ex:- a drop down option), so once the ticket is created then it will route/assign to the correct queue/right support team.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 15, 2021, 6:29am UTC](https://community.hubspot.com/t/how-customer-create-a-ticket-manually/33856/2 "2021-03-15T06:29:00Z")

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Hi @SReddy,

Yes, that’s possible, you can let your customers [create tickets via form submission](https://knowledge.hubspot.com/tickets/create-tickets#create-tickets-using-a-form-in-your-conversations-inbox).

First, you’d have to create a custom property with the type “File” for ticket records, the steps are explained here: [https://knowledge.hubspot.com/articles/kcs\_article/contacts/how-can-i-create-a-custom-property](https://knowledge.hubspot.com/articles/kcs_article/contacts/how-can-i-create-a-custom-property)

Once you have this property (= file upload field), you can go ahead and create your ticket form following these steps: [Create forms (legacy)](https://knowledge.hubspot.com/forms/create-forms) During the form creation process, you’ll have the option to choose from templates and this is where I’d recommend you pick a ticket template.

Finally, you’d make sure this form is connected to the conversations inbox: [Connect channels to the conversations inbox](https://knowledge.hubspot.com/conversations/connect-a-form-to-the-conversations-inbox) This step is necessary for the form to automatically create tickets.

Let me know if you get stuck at a specific point, will happily help.

Hope this helps!

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<div class="post-metadata">

**Author:** ![CliPlace](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cliplace/32/65516_2.png) [@CliPlace](https://community.hubspot.com/u/CliPlace)\
**Post date:** [September 20, 2021, 1:42pm UTC](https://community.hubspot.com/t/how-customer-create-a-ticket-manually/33856/3 "2021-09-20T13:42:06Z")

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Hello @SReddy ,  
Alternatively, the client can create tickets possible in the customer portal.

So, try CliPlace solution. Available features: creating tickets, viewing statuses, adding comments, downloading attachments. And something else.  
Look here

- [HubSpot Marketplace](https://app.hubspot.com/ecosystem/7720658/marketplace/apps/customer-service/help-desk/cliplace-custo)…  
- [https://cliplace.com/](https://bit.ly/3EB401X)  
I hope it will be valuable.