How could I get "reply" statistic for marketing email?

Developer Support APIs & Integrations
1

Using GET /marketing-emails/v1/emails/with-statistics I am able to get the following statistics:

"counters": {
 "sent": 36,
 "open": 18,
 "delivered": 36,
 "bounce": 0,
 "unsubscribed": 0,
 "click": 6,
 "dropped": 2,
 "selected": 38,
 "spamreport": 0,
 "suppressed": 0,
 "hardbounced": 0,
 "softbounced": 0,
 "pending": 0,
 "contactslost": 0,
 "notsent": 2
 }

These statistics are missing the “reply” counter which could be visible from the HubSpot dashboard. Is there any way I could retrieve the reply statistic?

2

Hey @DFedorchuk. I searched through the API documentation and tested a few things. It seems that this data is not exposed to the API at the moment.

I am sure not the answer you wanted, but hope it affirms your beliefs.

3

I think I figured it out. The “reply” statistic is only present in stats when there are replies in that marketing email. Otherwise the statistic is not returned. Here is an example:

"counters": {
 "sent": 803,
 "open": 408,
 "delivered": 799,
 "bounce": 4,
 "unsubscribed": 18,
 "click": 22,
 "reply": 3,
 "dropped": 34,
 "selected": 837,
 "spamreport": 0,
 "suppressed": 0,
 "hardbounced": 4,
 "softbounced": 0,
 "pending": 0,
 "contactslost": 22,
 "notsent": 34
 },

Would be better if it was just 0 if there are no replies, but this works too.

4

Ahhh!!! That would make sense, I was also testing the calls on an email with no replies. What are the odds haha. Thanks for the update!