How can I update my name on my content marketing certificate in HubSpot?

Academy HubSpot Academy Support
1

Hello HubSpot Academy Team,

I recently passed the Content Marketing Certification.

My certificate shows “Jelita Harefa”, but my correct name is simply “Jelita”.

I have already updated my HubSpot profile, and it now correctly displays “Jelita”. However, my certificate still shows the old name.

Would it be possible to reissue or regenerate my certificate with my updated name?

Certification Code:
5ddf91ecf8e4446688475790e27a631c

Thank you very much!

3

Hi @jelita and welcome, it’s a pleasure to see you here!

Thanks for reaching out to the HubSpot Community!

When looking internally I see that instead of the family name, you’ve added a ‘.’ (so that no family name would appear) that might be one of the reasons why it’s not working.

To double check on this, can you please try the step listed on this similar topic ( How can I update my certificate name in HubSpot after a profile change? ), that is to say to try in an incognito window to see if it helps?

If the PDF is still showing the old name after that, please let me know and I’ll escalate this internally for review.

Thanks and have a lovely weekend!
Bérangère