How can I store duplicate emails as unique records in HubSpot CRM?

Smart CRM & Sales Hub CRM
1

We have a setup where one email address can be exist in different ways. We as of now use our in house CRM to store and report data. We want to export it to hubspot in way where it can exist in same manner.

BELOW IS HOW THEY EXIST IN THE CRM

Row1 --> abc@gmail.com--> abc(first name)--> def( last name)--> prospect(retail type)--> individual (investor type)--> customer no.( unique identifier)

Row2--> abc@gmail.com--> abc(first name)--> def( last name)--> lead(retail type)--> individual (investor type)--> customer no.( unique identifier)

Row3 --> abc@gmail.com--> abc(first name)--> def( last name)--> blank(retail type)--> advisor (investor type)--> customer no.( unique identifier)

how do i store this data in hubspot without deduping it and tracking activity for all of them separately for their respective entity ?

2

Hi @Kn1307,

You would have to create a custom object, available in Enterprise subscriptions: Create and edit custom objects

The contact object can’t be adjusted to not deduplicate by email address. This behavior can’t be changed - if a requirement of yours is that there can be multiple records with the same address, there is no way around a custom object. Define your data model with recommendations

Best regards!

3

That will only help me for storage purposes, but I want to be able to send them an email like normal email marketing campaigns, which I believe would not be possible via Custom Object. Correct me if I am wrong ?

4

@Kn1307 correct - you can’t send emails to custom objects.

HubSpot does not allow for multiple contacts with the same address. If you had three contacts with the same address, the same email would be delivered to the same address 3 times.

There isn’t any way around the deduplication. You can’t have multiple contacts with the exact same address in HubSpot.