I recently deleted a record of a colleague in the same organization while trying to fix her misspelled email address. Except I chose to permanently delete her record.
Now in order to restore the same email address for her HubSpot tells me the contact has to fill out a firm giving permission to reinstate the record.
She is not a prospect or customer but works at the same non-profit with me. Can someone provide detailed guidance how I can restore her record with the same email address?
Hi @TTopcubasi,
Permanently deleted records cannot be restored. That’s (in your case: unfortunately) the entire point of a permanent deletion.
Permanently deleted records can only re-enter the CRM through a form submission. HubSpot assumes that this form submission is initiated by the contact and not someone else on their behalf. You can probably follow what I’m hinting at.
One would have to keep in mind that a form submission could trigger an email to the contact. If you’re going that route, make sure that this does not accidentally happen (e.g. by submitting this form with your own email address and a new email address).
Best regards
Hey @TTopcubasi
permanent delete cannot be restore in general
because all info and associations are deleted.
So in your case, you 'd have to create her again in the CRM.
Hope this helps in the future.
@Lucila-Andimol it’s not possible to manually recreate a permanently deleted record. Only a form submission can restore a permanently deleted record.
Contacts can be created again (I didn’t mentioned how)
but now that you mention it
they can be created by a form submission
or by sending an email to an email address connect to the Inbox.
That’s exactly what I found online as well. However how does one submit a
form submission exactly? Do I have to create a form or is there one that I
can send to her to fill out?
Thanks,
Teo
Advisor to the Board and Volunteer
Hey @TTopcubasi
you or she can complete any HubSpot form in your web or any form connected/being listened.
If are not using forms still, you can create a new one with email, name and last name and send here the link to form to complete.
OR if you have connected a general email in your Inbox, she can send an email there so that it enters the CRM again.
@TTopcubasi you would create a form that does not trigger any automatic emails and submit the form on behalf of this contact – adding their email address to the email field: Create forms (legacy)
Please keep in mind that this might not be compliant with data privacy legislation in your country and you should check with your data privacy officer. This reply does not constitute legal advice.
