How can contacts be enrolled in multiple brand sequences in HubSpot?

Smart CRM & Sales Hub Sales Hub Tools
1

Issue

In multi-brand portals, it is currently not possible to enroll a contact in a sequence if they are already enrolled in a sequence belonging to another brand.

Expected behavior

Contacts should be able to be enrolled in different sequences across different brands within the same portal. Since each brand operates independently with its own communications, this limitation is not logical for multi-brand environments.

Business impact

This restriction prevents teams from communicating with the same contact on behalf of different brands, even when those communications are unrelated. It creates unnecessary operational constraints and is particularly frustrating for organizations managing multiple brands from a single HubSpot portal.

2

Hi @JulieMTG,

The best place for these kinds of requests is the ideas section of the community. Sharing here the idea that @JulieMTG has created (thank you!) so that other Community Members can add their upvote and comment on it too: Business Units - Sequences

The product team reviews these requests based on popularity.

Best regards

3

Thanks, I’ll do it right away!