Can someone help, I have a partner account that clients can easily add me to their accounts using just Link. Right now that option is not available for some reason I can’t find client access manager/customer portal which I used to get the link to send the clients.
Hi @MilovanK,
Just to confirm something before we proceed, which partner tier do you have? The solutions provider program was recently sunset, so if you’re not seeing partner tools and were previously a solutions provider, that would explain why you have lost the access.
If you still hold a valid partner status, this is the menu item where you can generate access links:
If you’re a super admin and have partner status and you’re not seeing this, you’d have to contact support in-app.
If you’re not a super admin, check with a super admin whether you have access to partner tools (in your user permissions).
Best regards
I was solutions provider. I can’t see it right now, thanks, will contact the support
@MilovanK as I said, the solutions provider program was sunset - it doesn’t exist anymore, see here. You should’ve received emails about this in the months leading up to the sunset: