Hosting Java Site For A Chat Solution

[SvobodaNH]

Hi,

We are trying to figure out a way to add our Contact Center chat to a stand alone page and just open the Java (only supported method by the Contact Center platform) to match what we are doing with a stand alone chat vendor now that hosts the page themselves.

Essnetially we need to provide just a weblink to our technical provider as they do not support external code and the contact center doesn’t have a link solution which is our requirement. My thoughts were to create a page on our website to have the required link https://website.com/chatsupport and in that page I would need to have the Java info setup but I want it to be already open and not just the start chat button somewhere since that would require the client to click in a variety of places to engage i n a chat and surly will have more loss.

Any thoughts on this?

Thank you!

[Berangere]

Hi @SvobodaNH, I hope that you are well!
Thank you for asking the Community!
So this is an external chatbot and an external page. You’d like to add Javascript on the page A to have the chat open, since the chat is actually hosted on a page B. Please let me know if that’s not the case.
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

I’d be happy to put you in touch with a couple of subject matter experts on this subject: Hi @Indra, @Syeda_Fatima and @jonchim do you have suggestions to help @SvobodaNH on this specific use case, please?
Also, if anybody else has anything to add and/or share, please feel free to join in the conversation
Thank you so much and have a lovely day!
Best,
Bérangère