I was speaking to support already. We want to use workflows including if/then branches with a function that only moves onto either ways (no/yes) as soon as the criteria has been met - often happening with a delay. Let me give you an example:
A new Deal moves into the Pipeline. A task is created & a notification is sent out.
Now there is a call to be made by operations (optimal within 30 min of entering pipeline). I know i can include a delay of 30 min but this unfortunatelly doesn’t solve my issue.
What happens with a delay: if the call is made within the delay set - the workflow works as intended. BUT and now comes my issue, if the call is made after the delay set - nothing happens. Since the delay passed and the workflow continued on.
This either could be resolved in creating a loop within a workflow or building a loop with different workflows. Both is currently not allowed by hubspot.
Why do we need loops or these kind of workflows: because we want to have deals moving through our pipeline automatically depending on certain actions and steps completed.
I hope that you guys see the need for that issue. There are similar ideas posted!
And by the way these are people asking for the same thing!
https://community.hubspot.com/t5/Lists-Lead-Scoring-Workflows/Start-over-workflow-step/m-p/279208
https://community.hubspot.com/t5/CRM/Is-this-workflow-possible-in-Hubspot/m-p/294440