Hi, I have a good question to you. I’m considering to migrate from ZohoCRM to the Hubspot CRM because it’s really free and for me, once I have no budget right now to put on it, “free” is the word of my moment. In ZohoCRM there is an option to generate a web form and use it in a website in order to register as a new lead every form submission (with all fields available in the form), but they missed an important resource: we can’t get an email notification when a new form is sent, in other words, when a new lead is created. I already missed a lot of leads and deals because of that, I mean, just because I had no time enough to log into the system and check if there are leads awaiting me. I’m a freelancer and we have to distribute our time at the best possible way, so it’s very difficult to handle that.
After browsing on the internet I visited HubSpot CRM and also I got happy to know that there is a free version, so I’m considering to migrate to HubSpot. I’ve checked the “collected forms” option that captures every form submission and create a new record in the system as a new contact. So, I have a few questions:
1. Does “collected forms” capture all form fields or just an email? In Zoho I have all form data, including first and last name, email, phone (I have a field mask to follow a pattern for phone), skype ID, subject of that contact and the message. Will HubSpot record those data or just some name and email?
2. Will I get notified when a new submission is detected?
3. When HubSpot “captures” a new submission, it will be recorded as a contact or a lead, which would make more sense? I didn’t understand that.
Thanks for helping.