Help with videos that keep freezing

Academy HubSpot Academy Support
1

Hello,

I’m experiencing an issue when playing videos on HubSpot Academy - the videos freeze or glitch shortly after starting.

After a few seconds of playback, the screen goes static and the video freezes completely. This happens consistently with all videos on the platform.

I’ve already tried the following troubleshooting steps:

  • Used different browsers (same result)
  • Cleared cookies and cache
  • Restarted the browser and computer

Unfortunately, the issue persists. Do you have any suggestions or further troubleshooting steps I can try?

2

Hello @SBatchelor1 ,

Thank you for reaching out to the academy community board! I’m happy to help out with this. Can you share the course you are trying to view?

Thank you!

The Academy team