# Help with permissions / knowledge home

**URL:** <https://community.hubspot.com/t/help-with-permissions-knowledge-home/63406>\
**Category:** Knowledge Base Tool\
**Created:** [August 21, 2022, 10:35am UTC](https://community.hubspot.com/t/help-with-permissions-knowledge-home/63406 "2022-08-21T10:35:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MWilliams3](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mwilliams3/32/195286_2.png) [@MWilliams3](https://community.hubspot.com/u/MWilliams3)\
**Post date:** [August 21, 2022, 10:35am UTC](https://community.hubspot.com/t/help-with-permissions-knowledge-home/63406/1 "2022-08-21T10:35:37Z")

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Hi,

I keep running into the problem where I’m able to restrict access to specific pages by list (which I want), but some of my users are blocked from accessing the frontpage of the knowledgebase when they login.

For most users, they login - they see the knowledgebase homepage, and are able to click around in the areas that they have access to and not the ones they don’t, but there are a group of users (which I can’t figure out why) are not able to login without seeing the “you don’t have permission” error.

Can anyone help?

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**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\
**Post date:** [August 22, 2022, 12:47am UTC](https://community.hubspot.com/t/help-with-permissions-knowledge-home/63406/2 "2022-08-22T00:47:28Z")

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Hi @MWilliams3 have you asked one of the users in the group to clear their cache and/or try incognito? The error might be leftover from a previous attempt.