# Help with Hubspot Sales Software

**URL:** <https://community.hubspot.com/t/help-with-hubspot-sales-software/96563>\
**Category:** HubSpot Academy Support\
**Created:** [December 20, 2023, 9:19pm UTC](https://community.hubspot.com/t/help-with-hubspot-sales-software/96563 "2023-12-20T21:19:20Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![StefanT3](https://avatars.discourse-cdn.com/v4/letter/s/df705f/32.png) [@StefanT3](https://community.hubspot.com/u/StefanT3)\
**Post date:** [December 20, 2023, 9:19pm UTC](https://community.hubspot.com/t/help-with-hubspot-sales-software/96563/1 "2023-12-20T21:19:20Z")

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Hello everyone,  
I have nearly compelted the Hubspot Sales Software certicicate, however at the practical exams for filter your contacts and create or sending a sales e-mail template, they are marked as so close.  
I have followed all the guides (the create or send an e-mail template even has an interactive guide to follow, but it’s still marked as failed after following it).  
Any advice would be appriciated!

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**Author:** ![NicoleJ](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolej/32/76591_2.png) [@NicoleJ](https://community.hubspot.com/u/NicoleJ)\
**Post date:** [December 21, 2023, 8:30pm UTC](https://community.hubspot.com/t/help-with-hubspot-sales-software/96563/2 "2023-12-21T20:30:48Z")

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Thanks for posting here, @StefanT3 - It looks like you’ve passed everything except the “Filter Your Contact” which is still in review by our team. If you’d like to send over a screenshot of your contacts with the filters in a message, I can see if I can get it approved. It may take a little time for our team to review it.

Take care,

Nicole

Community Helper & Sr Support Specialist

Our community moderators may not be timely in every response. Here’s how to [reach out to HubSpot Support](https://knowledge.hubspot.com/account/get-help-with-hubspot#:~:text=In%20the%20bottom%20right%20of,with%20a%20Customer%20Support%20Specialist.)with any questions related to challenges within your HubSpot account, including the Academy.

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**Author:** ![StefanT3](https://avatars.discourse-cdn.com/v4/letter/s/df705f/32.png) [@StefanT3](https://community.hubspot.com/u/StefanT3)\
**Post date:** [December 21, 2023, 11:24pm UTC](https://community.hubspot.com/t/help-with-hubspot-sales-software/96563/3 "2023-12-21T23:24:30Z")

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Hello Nicole,  
I just saw that the filter your contact has been denied again.  
Not sure what I am doing wrong, any additional advice would be helpful!