# Help with creating two ticket reports

**URL:** <https://community.hubspot.com/t/help-with-creating-two-ticket-reports/82980>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** reports, help-desk, analytics-tools, how-to\
**Created:** [June 8, 2023, 6:38pm UTC](https://community.hubspot.com/t/help-with-creating-two-ticket-reports/82980 "2023-06-08T18:38:15Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![EWeinberg](https://avatars.discourse-cdn.com/v4/letter/e/f6c823/32.png) [@EWeinberg](https://community.hubspot.com/u/EWeinberg)\
**Post date:** [June 8, 2023, 6:38pm UTC](https://community.hubspot.com/t/help-with-creating-two-ticket-reports/82980/1 "2023-06-08T18:38:15Z")

</div>

Hello Hubspot community!  
I am faily new with Hubspot and could use a quick how-to guide for two reports I am needing to generate:

1. Average ticket life or handling time from ticket creation to ticket solved.
2. % Tickets closed in 24 hours

I’d like to look at both of these metrics on a trailing 12 month basis. 6/1/2022 - 6/1/2023.  
Thank you!

---

<div class="post-metadata">

**Author:** ![Ben\_M](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ben_m/32/2679_2.png) [@Ben\_M](https://community.hubspot.com/u/Ben_M)\
**Post date:** [June 8, 2023, 7:26pm UTC](https://community.hubspot.com/t/help-with-creating-two-ticket-reports/82980/2 "2023-06-08T19:26:16Z")

</div>

It sounds to me like you should be able to do this with custom properties and then run reports on those properties. There is no simple how-to guide to follow step-by-step as every instance of Hubspot is setup uniquely to each customer. I can speak to this having worked with many clients for businesses of varying sizes. I wouldn’t imagine this to be a big lift to setup, but some basic research will be needed to see if any of the data points exist or whether this is all new to be setup.

---

<div class="post-metadata">

**Author:** ![EWeinberg](https://avatars.discourse-cdn.com/v4/letter/e/f6c823/32.png) [@EWeinberg](https://community.hubspot.com/u/EWeinberg)\
**Post date:** [June 12, 2023, 3:15pm UTC](https://community.hubspot.com/t/help-with-creating-two-ticket-reports/82980/3 "2023-06-12T15:15:11Z")

</div>

I believe I have 1 figured out (Average ticket life or handling time from ticket creation to ticket solved), but cannot seem to gain any traction on 2 % Tickets closed in 24 hours, displayed by month from 6/1/22 to now.  
Any guidance or snapshots of what a customer report would look like would be super helpful - thank you!