# Help Recovering Certificate

**URL:** <https://community.hubspot.com/t/help-recovering-certificate/164567>\
**Category:** Academy\
**Tags:** certifications\
**Created:** [November 10, 2026, 6:35pm UTC](https://community.hubspot.com/t/help-recovering-certificate/164567 "2026-11-10T18:35:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![loisfrench](https://avatars.discourse-cdn.com/v4/letter/l/dbc845/32.png) [@loisfrench](https://community.hubspot.com/u/loisfrench)\
**Post date:** [November 10, 2026, 6:35pm UTC](https://community.hubspot.com/t/help-recovering-certificate/164567/1 "2026-11-10T18:35:45Z")

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My Social Media Marketing certificate completed on Feb 4, 2025 is missing from my Academy account. Can someone help recover it?

I think my account was de-activated I recently re-activated it due to doing another course but the old certificate isn’t in there.

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**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\
**Post date:** [November 10, 2026, 9:23pm UTC](https://community.hubspot.com/t/help-recovering-certificate/164567/2 "2026-11-10T21:23:06Z")

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Hello @loisfrench,

Welcome to the Community and thanks for reaching out here!

At this time, if your account was deleted or if the certification expired you’ll need to take the course again. Reactivating or re-creating an account with the same email will not recover the deleted certifications. I understand this might not be ideal, but I hope this helps clarify.

Sam, Community Manager