# HELP please

**URL:** <https://community.hubspot.com/t/help-please/148690>\
**Category:** HubSpot Academy Support\
**Tags:** help\
**Created:** [April 24, 2026, 1:39pm UTC](https://community.hubspot.com/t/help-please/148690 "2026-04-24T13:39:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![TemitopeAsaye](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/temitopeasaye/32/215559_2.png) [@TemitopeAsaye](https://community.hubspot.com/u/TemitopeAsaye)\
**Post date:** [April 24, 2026, 1:39pm UTC](https://community.hubspot.com/t/help-please/148690/1 "2026-04-24T13:39:26Z")

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I am going through the digital marketing course currently and, even after rewatching videos the check box that is to signify I have done the course doesn’t get checked. I hope this would not distrupt me from finishing the course and acquiring my certificate.

Does anyone have tips to fix this? Or is this just a system glutch that would not affect me.

 ![Screenshot 2026-04-24 143111.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/3/83d09244bb2df31c7f6763be5db159f654ccf184.png)

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**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\
**Post date:** [April 24, 2026, 4:11pm UTC](https://community.hubspot.com/t/help-please/148690/2 "2026-04-24T16:11:39Z")

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Hey @TemitopeAsaye,

Great news! This issue has now been resolved. You should be able to continue progressing through the course - if you run into any further issues then I’d suggest first trying the following:

1. Clear your browser cache or open the lesson in an incognito/private window
2. Reload the lesson and play the video through to completion

Thanks so much for your patience while we got this sorted!

Best,

Sam, Community Manager

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**Author:** ![RHuston88](https://avatars.discourse-cdn.com/v4/letter/r/c77e96/32.png) [@RHuston88](https://community.hubspot.com/u/RHuston88)\
**Post date:** [April 30, 2026, 12:22pm UTC](https://community.hubspot.com/t/help-please/148690/3 "2026-04-30T12:22:35Z")

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If you flip to another screen while “watching” the video, it registers this as an absence and doesn’t mark you as completed. I realized this when I had just flipped to another screen to open my “notes” file for taking notes. So if you really watched it and want to get it checked off, set up your computer to “play it through completely” without changing screens. I did this while cooking dinner in the kitchen.