# HELP PLEASE DOMAIN **URL:** \ **Category:** Tickets & Conversations\ **Tags:** free\ **Created:** [May 21, 2024, 6:59pm UTC](https://community.hubspot.com/t/help-please-domain/107679 "2024-05-21T18:59:23Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![FJackson06](https://avatars.discourse-cdn.com/v4/letter/f/eb9ed0/32.png) [@FJackson06](https://community.hubspot.com/u/FJackson06)\ **Post date:** [May 21, 2024, 6:59pm UTC](https://community.hubspot.com/t/help-please-domain/107679/1 "2024-05-21T18:59:23Z")
How do i move my domain name from an old hubspot account to my new one? I am unable to reactivate my old one. ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [May 22, 2024, 8:09am UTC](https://community.hubspot.com/t/help-please-domain/107679/2 "2024-05-22T08:09:53Z")
Hi @FJackson06, Thank you for reaching out to the Community! I understand that you have a domain A that is connected currently to a Hub account 1 and you’d like to connect this same domain A to a Hub account 2. Please let me know if that’s not the case. For that, you will need to first remove the domain from the Hub account 1 and then, once removed, connect this same domain to the Hub account 2. If you have already tried these steps but it doesn’t work, can you please share a screenshot of the error message you are seeing? The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist. I’d like to invite a couple of subject matter experts to this conversation: Hi @Jnix284, @OPerek-Clark and @Humashankar do you have suggestions to help @FJackson06, please? Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂 Thanks a lot and have a wonderful day! Best, Bérangère ---
**Author:** ![FJackson06](https://avatars.discourse-cdn.com/v4/letter/f/eb9ed0/32.png) [@FJackson06](https://community.hubspot.com/u/FJackson06)\ **Post date:** [May 22, 2024, 1:43pm UTC](https://community.hubspot.com/t/help-please-domain/107679/3 "2024-05-22T13:43:15Z")
That is the case but I am unable to reactive account 1 to remove the domain. ---
**Author:** ![Humashankar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/humashankar/32/30856_2.png) [@Humashankar](https://community.hubspot.com/u/Humashankar)\ **Post date:** [May 23, 2024, 1:28am UTC](https://community.hubspot.com/t/help-please-domain/107679/4 "2024-05-23T01:28:12Z")
Please proceed with linking the domain to your new HubSpot account (Hub account 2) as we previously planned. This will enable you to utilize the domain with your new account while ensuring a seamless transition ---
**Author:** ![FJackson06](https://avatars.discourse-cdn.com/v4/letter/f/eb9ed0/32.png) [@FJackson06](https://community.hubspot.com/u/FJackson06)\ **Post date:** [May 23, 2024, 2:07am UTC](https://community.hubspot.com/t/help-please-domain/107679/5 "2024-05-23T02:07:56Z")
I get an error when trying to link to account 2 ![FJackson06_0-1716430052959.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/9/891d133afb83c30b00bdc7ad80476151f5ecd6de.png) ---
**Author:** ![Humashankar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/humashankar/32/30856_2.png) [@Humashankar](https://community.hubspot.com/u/Humashankar)\ **Post date:** [May 23, 2024, 3:16am UTC](https://community.hubspot.com/t/help-please-domain/107679/6 "2024-05-23T03:16:21Z")
Hi @FJackson06 Have you received a prompt to verify your domain, ([lovjazpropertiesftc.org](http://lovjazpropertiesftc.org) )? If not, don’t worry! Reaching out to the support team will resolve this issue. They can assist in disconnecting the domain from Account 1 and reconnecting it to Account 2, ensuring a smooth transition. Regards ---
**Author:** ![FJackson06](https://avatars.discourse-cdn.com/v4/letter/f/eb9ed0/32.png) [@FJackson06](https://community.hubspot.com/u/FJackson06)\ **Post date:** [May 23, 2024, 12:44pm UTC](https://community.hubspot.com/t/help-please-domain/107679/7 "2024-05-23T12:44:13Z")
No I haven’t gotten a prompt to verify my domain. How do I reach out to the support team to get this resolved? ---
**Author:** ![Humashankar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/humashankar/32/30856_2.png) [@Humashankar](https://community.hubspot.com/u/Humashankar)\ **Post date:** [May 23, 2024, 4:11pm UTC](https://community.hubspot.com/t/help-please-domain/107679/8 "2024-05-23T16:11:35Z")
Hi @FJackson06 Hubspot support can be reached from here - [Help Center (hubspot.com)](https://help.hubspot.com/) Regards ---
**Author:** ![FJackson06](https://avatars.discourse-cdn.com/v4/letter/f/eb9ed0/32.png) [@FJackson06](https://community.hubspot.com/u/FJackson06)\ **Post date:** [May 24, 2024, 8:55pm UTC](https://community.hubspot.com/t/help-please-domain/107679/9 "2024-05-24T20:55:05Z")
So what i am getting is that I am not able to move my domain from hub acct 1 to hub acct 2. Am I correct? ---
**Author:** ![Humashankar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/humashankar/32/30856_2.png) [@Humashankar](https://community.hubspot.com/u/Humashankar)\ **Post date:** [May 24, 2024, 11:39pm UTC](https://community.hubspot.com/t/help-please-domain/107679/10 "2024-05-24T23:39:28Z")
Please make use of this [Help Center (hubspot.com)](https://help.hubspot.com/?_gl=1*15uosgc*_ga*MjExMDY2MzAyMy4xNzE2NTkxODA3*_ga_LXTM6CQ0XK*MTcxNjU5MTgwNi4xLjEuMTcxNjU5Mzc3OC40NC4wLjA.) ![Humashankar_0-1716593937363.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/6/7648c5d9bb6ab318cb3f727c6aa6733caa3620c5.png) **Regards** ---
**Author:** ![FJackson06](https://avatars.discourse-cdn.com/v4/letter/f/eb9ed0/32.png) [@FJackson06](https://community.hubspot.com/u/FJackson06)\ **Post date:** [May 22, 2024, 3:45pm UTC](https://community.hubspot.com/t/help-please-domain/107679/11 "2024-05-22T15:45:26Z")
What is my option for getting the domain removed from Hub account 1 if it is unable to be reactivated? ---
**Author:** ![Humashankar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/humashankar/32/30856_2.png) [@Humashankar](https://community.hubspot.com/u/Humashankar)\ **Post date:** [May 23, 2024, 1:26am UTC](https://community.hubspot.com/t/help-please-domain/107679/12 "2024-05-23T01:26:28Z")
Hi @FJackson06 HubSpot has a limitation that prevents directly removing a domain name from an inactive account (Hub account 1). As a result, the option to “uninstall” the domain from the old account is not available. Since reactivating the old account is not possible, the main objective is to transfer the domain ([lovjazpropertiesftc.org](http://lovjazpropertiesftc.org)) to your new HubSpot account (Hub account 2). This process won’t impact the inactive account, as a domain can only be linked to one active HubSpot account at a time Hope this helps !! ---
**Author:** ![FJackson06](https://avatars.discourse-cdn.com/v4/letter/f/eb9ed0/32.png) [@FJackson06](https://community.hubspot.com/u/FJackson06)\ **Post date:** [May 23, 2024, 1:48am UTC](https://community.hubspot.com/t/help-please-domain/107679/13 "2024-05-23T01:48:15Z")
Yes that is my main objective is to move the domain to account 2. What is the process? ---
**Author:** ![FJackson06](https://avatars.discourse-cdn.com/v4/letter/f/eb9ed0/32.png) [@FJackson06](https://community.hubspot.com/u/FJackson06)\ **Post date:** [May 22, 2024, 3:53pm UTC](https://community.hubspot.com/t/help-please-domain/107679/14 "2024-05-22T15:53:18Z")
@Jnix284, @OPerek-Clark and @Humashankar my domain name is [lovjazpropertiesftc.org](http://lovjazpropertiesftc.org) please help. i dont want to buy another domain or have to change from hubspot ---
**Author:** ![Humashankar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/humashankar/32/30856_2.png) [@Humashankar](https://community.hubspot.com/u/Humashankar)\ **Post date:** [May 24, 2024, 11:13pm UTC](https://community.hubspot.com/t/help-please-domain/107679/15 "2024-05-24T23:13:12Z")
Hi @FJackson06 You can definitely link your previous domain to your new HubSpot account. Typically, this requires updating the domain’s DNS records. However, since we don’t have access to your old HubSpot account, there may be an extra step required. To ensure a seamless transition, I encourage reaching out to HubSpot’s support team for guidance and assistance. **Best regards** ---
**Author:** ![FJackson06](https://avatars.discourse-cdn.com/v4/letter/f/eb9ed0/32.png) [@FJackson06](https://community.hubspot.com/u/FJackson06)\ **Post date:** [May 24, 2024, 11:28pm UTC](https://community.hubspot.com/t/help-please-domain/107679/16 "2024-05-24T23:28:07Z")
The support link brings me back to the community? Soooooo do I have to upgrade inorder to get the extra help?