I’ve asked for help on this and I’m at my wits end. I love this product, but we are not ready for the paid version for me to get help. ALL of my emails from everyone are coming into the system and creating contacts. How do I make this stop? All other systems I could tell it to ignore them if they are not already entered. Please help!
@THawkins Are you using gmail or outlook? You can configure your log and track settings via this article here.
If this post helped to solve what you were looking for, please mark this as an accepted solution. Happy HubSpotting!
Thank you! I was able to make some changes. I think those were the settings I was looking for. Resolved for now, I think.
Hi @THawkins
In addition to @crispyGTM’s recommendation can you confirm if how you have connected your email?
HubSpot provided two options:
1. Connecting a personal email
2. Setting up a conversations inbox
From what you are describing it sounds like you have done number 2 instead of number 1.
Frank
You were correct. We use gmail and I had used the conversations inbox. I have corrected that. Thank you!