I have downgraded my content hub starter to a free website builder. Somehow, I have ended up with a sandbox developer accoun…

@CommunityTeam could you please assist here?

Hi @sawbocoder1 , HubSpot portal types don’t convert from regular to sandbox, at least I have never encountered this. You sho…

Hi Karsten, I HAD a fully functioning website which now says I can not add a domain becasue I have am using a developer sand…

@sawbocoder1 when you attempt to change the portal, as per the link I shared, what do you see?

@sawbocoder1 can you confirm that the portal ID of the account you’re accessing (which now appears to be a sandbox) is the sa…

yes its still got all the original content in it, all the contact etc. Just it wont let me connect the domain which was origi…

@sawbocoder1 in that case it’s probably best to reach out to HubSpot support directly in-app, via chat or email.

I have already tried contacting them in app though the chat and now that I am a free user all you get through to is sales peo…

Hi @sawbocoder1 and Happy New Year! Thanks for the tag @karstenkoehler ! Thank you for asking the HubSpot Community! I under…

HELP I didnt want my account turned into a sandbox

sawbocoder1 January 3, 2025, 11:55am 5

I have lots of portals that I have access to, I used to be a hubspot partner.

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