Help! Domain moved to HS CMS but no option to get rid of the / at the end

Marketing & Content Hub Blog, Website & Page Publishing
1

Hello,

First time poster in need of help! We’ve migrated our website to the HS CMS, domains have been switched and in theory should be working.

Our problem is instead of the web address working it goes to a 404 message. On the homepage we are unable to select a web address without having a / (forward slash) on the end. This means our www.website.co.uk doesn’t work!

I’ve not been able to get a response from HS over past 2 days and I was wondering if anyone in the community has had an overcome this issue.

TIA!

Lara

2

Hello @LaraB1, thank you for providing this information! I would like to invite our top experts to this conversation @Mike_Eastwood @RayHoy @ashleyidesign any recommendations to @LaraB1 ?

Thank you,

Pam

3

Hi @LaraB1

Feel free to send me the URLs and I can take a look.

We’re a certified HubSpot Partner, based in New Zealand, I’m happy to jump on Zoom and take a look with you.

Mike

p.s. Thanks for the mention @PamCotton

4

Hi @LaraB1 When I click the link to your website, it goes to a wordpress site. Have you updated the DNS settings for your website to point to HubSpot and also have you configured your domain fully within HubSpot?

5

Ah that’s very strange DNS has been set up correctly and is showing on all our incognito browsers as working (minus the 404 page). There is no drop down which allows me to select the URL only subdomains.

6

@LaraB1 Are your HubSpot pages published?