# Help Desk Waitlist Status Exclusion

**URL:** <https://community.hubspot.com/t/help-desk-waitlist-status-exclusion/163729>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [November 2, 2026, 6:25pm UTC](https://community.hubspot.com/t/help-desk-waitlist-status-exclusion/163729 "2026-11-02T18:25:56Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![TSalvesen](https://avatars.discourse-cdn.com/v4/letter/t/49beb7/32.png) [@TSalvesen](https://community.hubspot.com/u/TSalvesen)\
**Post date:** [November 2, 2026, 6:25pm UTC](https://community.hubspot.com/t/help-desk-waitlist-status-exclusion/163729/1 "2026-11-02T18:25:56Z")

</div>

Help Desk Waitlist should inherit ticket capacity’s configured status exclusions, so excluded open tickets don’t count toward capacity or prevent reps from receiving waitlisted tickets.

Currently, we will be unable to use Waitlist as we have several ‘open’ tickets that are simply ‘snoozed’ for weeks at a time.

Waitlist will def. help us with ticket assignment!