# Help Desk Tickets

**URL:** <https://community.hubspot.com/t/help-desk-tickets/105233>\
**Category:** HubSpot Ideas\
**Tags:** workflows\
**Created:** [April 18, 2024, 11:09pm UTC](https://community.hubspot.com/t/help-desk-tickets/105233 "2024-04-18T23:09:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![WRod5](https://avatars.discourse-cdn.com/v4/letter/w/ebca7d/32.png) [@WRod5](https://community.hubspot.com/u/WRod5)\
**Post date:** [April 18, 2024, 11:09pm UTC](https://community.hubspot.com/t/help-desk-tickets/105233/1 "2024-04-18T23:09:22Z")

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I wanted to provide feedback on the Help Desk function. Though first, I want to say that it’s a great addition to the platform! For efficiency purposes, I think it would be great to create a ticket, have the ability to compose the message right then and send it out to the client/customer. Currently, you would have to create a ticket first, then go back into the ticket to compose a message and then send it out to the client/customer.

It would just be great to have the option of composing a message while creating the ticket!

Thank you!

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**Author:** ![AGluck](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@AGluck](https://community.hubspot.com/u/AGluck)\
**Post date:** [May 5, 2024, 8:02pm UTC](https://community.hubspot.com/t/help-desk-tickets/105233/2 "2024-05-05T20:02:21Z")

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Yes! I am alos looking for this to be automated. now we have to remember to manully create a ticket in order to be able to remember to follow up on it later.