# Help Desk Ticket Notification

**URL:** <https://community.hubspot.com/t/help-desk-ticket-notification/114108>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [August 8, 2024, 6:27pm UTC](https://community.hubspot.com/t/help-desk-ticket-notification/114108 "2024-08-08T18:27:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![AShah2022](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@AShah2022](https://community.hubspot.com/u/AShah2022)\
**Post date:** [August 8, 2024, 6:27pm UTC](https://community.hubspot.com/t/help-desk-ticket-notification/114108/1 "2024-08-08T18:27:49Z")

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Currently, when a new ticket is created, we have a workflow where our team members receive an email notification that links directly to the ticket in the \*CRM \> Tickets\* view. As they are now using Help Desk, we would like the ability to create a workflow where our team members are sent an email that links directly to the ticket in the \*Work Spaces \> Help Desk\* view instead of the \*CRM \> Tickets\* view.

Presently, our team members have to manually look for the ticket in the Help Desk view after receiving the ticket notification via email. This current approach is not intuitive and time-consuming.

Thanks.

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**Author:** ![BSong](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bsong/32/82945_2.png) [@BSong](https://community.hubspot.com/u/BSong)\
**Post date:** [August 12, 2024, 11:12am UTC](https://community.hubspot.com/t/help-desk-ticket-notification/114108/2 "2024-08-12T11:12:10Z")

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Agreed! If we could customize where we’ll see the ticket, this will help our teams get to where they need to work on much quicker and cause less confusion