# Help Desk/Slack integration notification overload

**URL:** <https://community.hubspot.com/t/help-desk-slack-integration-notification-overload/126043>\
**Category:** HubSpot Ideas\
**Tags:** integrations\
**Created:** [February 13, 2025, 2:26pm UTC](https://community.hubspot.com/t/help-desk-slack-integration-notification-overload/126043 "2025-02-13T14:26:57Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![GHuber7](https://avatars.discourse-cdn.com/v4/letter/g/71e660/32.png) [@GHuber7](https://community.hubspot.com/u/GHuber7)\
**Post date:** [February 13, 2025, 2:26pm UTC](https://community.hubspot.com/t/help-desk-slack-integration-notification-overload/126043/1 "2025-02-13T14:26:57Z")

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For the Help Desk/Slack integration - The feature where every comment on a ticket populates as a comment on the slack thread is a great feature but it can be a lot since we handle a high volume of tickets. It would help if we could eliminate if a comment is made by a user in Hubspot, that same user does not get notified in Slack and vice-versa.