# Help Desk/Slack integration notification overload

**URL:** <https://community.hubspot.com/t/help-desk-slack-integration-notification-overload/125973>\
**Category:** Tickets & Conversations\
**Tags:** professional\
**Created:** [February 12, 2025, 7:10pm UTC](https://community.hubspot.com/t/help-desk-slack-integration-notification-overload/125973 "2025-02-12T19:10:47Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![GHuber7](https://avatars.discourse-cdn.com/v4/letter/g/71e660/32.png) [@GHuber7](https://community.hubspot.com/u/GHuber7)\
**Post date:** [February 12, 2025, 7:10pm UTC](https://community.hubspot.com/t/help-desk-slack-integration-notification-overload/125973/1 "2025-02-12T19:10:47Z")

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For the Help Desk/Slack integration - The feature where every comment on a ticket populates as a comment on the slack thread is a great feature but it can be a lot since we handle a high volume of tickets. It would help if we could eliminate if a comment is made by a user in Hubspot, that same user does not get notified in Slack and vice-versa.

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [February 12, 2025, 11:55pm UTC](https://community.hubspot.com/t/help-desk-slack-integration-notification-overload/125973/2 "2025-02-12T23:55:39Z")

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Hey @GHuber7, thank you for posting in our Community!

I checked and HubSpot doesn’t currently offer a built-in way to filter notifications by user. Still, a possible workaround is adjusting Slack notification settings or using a custom workflow in HubSpot to limit when messages are sent.

I would highly recommend you to please post this idea at our ideas forum ([**here**](https://community.hubspot.com/t5/custom/page/page-id/ideaslandingpage)).

Kindly,

Pam