Hey Eric,
Thank you for getting back to me. We would want the emails sent within Helpdesk to come “from” the team email, but show the individual rep’s signature. The tickets that are being worked in Helpdesk are submitted (mostly) by our own internal teams, and we would like for the submitters to be able to see who from the team they are working with, instead of just showing the team signature. However, sometimes they are messaging directly with customers/clients, so we would like to have their regular company signature.