# Help Desk: make column sorting & sizing user-based instead of view-based

**URL:** <https://community.hubspot.com/t/help-desk-make-column-sorting-sizing-user-based-instead-of-view-based/148594>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [April 22, 2026, 10:09am UTC](https://community.hubspot.com/t/help-desk-make-column-sorting-sizing-user-based-instead-of-view-based/148594 "2026-04-22T10:09:15Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![TimBruns](https://avatars.discourse-cdn.com/v4/letter/t/3e96dc/32.png) [@TimBruns](https://community.hubspot.com/u/TimBruns)\
**Post date:** [April 22, 2026, 10:09am UTC](https://community.hubspot.com/t/help-desk-make-column-sorting-sizing-user-based-instead-of-view-based/148594/1 "2026-04-22T10:09:15Z")

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It would be a great improvement to have a user-based column sorting & sizing in the helpdesk. Currently if 1 user changes the sorting or sizing of a column, it changes it for everyone using this view. Creating custom views per user is not really an option as I want the same information shared for everyone, yet people tend to like different sizes or sortings.

current status:

- changing sort order or column widths in Help Desk views currently affects all users of that view

desired status:

- team-wide visibility on **data** but per-user control of **layout (columns, sizes, sort)**

known workaround:

- creating separate custom views for every user - yet this is not scalable for support teams