Help Desk: Change SLA goals creation limits and/or set-up

HubSpot Ideas
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1

Currently it’s only possible to create a maximum of 20 SLA goals in the Help Desk.

When you have different SLA agreements for multiple customers, of which the SLA times also differs based on ticket priority and working hours, the limit of 20 is an issue.

Would be great if this limit can be removed, extended or if the SLA goals can get a smarter set-up so you can have for example ‘priority differentation’ SLA settings within 1 goal setup.

2

Would be very helpfull for clients with an exstensive service team and SLA set-up.

3

Hey, @Anouk90 :waving_hand: Thanks for the valuable feedback. If you have a moment, adding this to the Ideas Forum is the best next step. Thank you! — Jaycee