help! Added contacts to companies not working... subdomain issues

Smart CRM & Sales Hub Tips, Tricks & Best Practices
1

New hubtstotter here…

We have a bunch of companies added to our account.

Trying to add contacts to them. however its giving me a error msg every time.

I figured out why, its because the email domain doesn’t match the company url.

This is a big issue, as almost all our clients have a main domain, with many subdomains depending on their division/location/etc…

How do I disable this feature, so we can add whatever email we want under the company? I tried unchecking the “Create and associate Companies with contacts”, but it didn’t do anything.

For example:

Company ABC COMPANY

Domain abc-company.com

Contact email is JOHNDOE@EAST.ABC-COMPANY.COM

Is this a bug, or ???

thanks!

2

Hi @VT75,

Can you please share a screenshot of the error you’re seeing?

Are you a super admin or were you invited by an admin to your portal? There is a dedicated permission for associating records - you might be missing that.

Best regards

3

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sure thing, yes im super admin.

I have this unchecked, so it should let me put whateveer email domain I want for contacts under a company…

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4

@VT75 thank you - what exactly did you click before the red error appeared?

5

Sure, simply fill in the box, and when I click “CREATE” button it gives the msg. doesnt’ save.

VT75_0-1768422346884.png
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it only works if the email domain matches the company domain. (which is rare)

6

@VT75 I’d be very surprised if there was an actual connection to the company name - as you’re not entering that at the same time.

Can you confirm you’re using a supported browser? Browsers supported by HubSpot

Habe you tried after clearing cache/cookies and disabling all browser extensions?

Do you have permissions to view all contacts in the CRM?

Are you entering data in correct case, e.g. lower case email address?

7

Thanks for reply, yes i checked browser support, tried in booth chrome and MS.

OMG. You are genius. I have email set to UPPER CASE only as a rule. When I removed that, it works fine. (even though email was upper case?!) so I assume this is a bug of sort.

Anyways, works now. Thank you so much!