# Help about certificate

**URL:** <https://community.hubspot.com/t/help-about-certificate/9791>\
**Category:** HubSpot Academy Support\
**Created:** [August 10, 2018, 12:15am UTC](https://community.hubspot.com/t/help-about-certificate/9791 "2018-08-10T00:15:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rafafachinetto](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rafafachinetto/32/84335_2.png) [@rafafachinetto](https://community.hubspot.com/u/rafafachinetto)\
**Post date:** [August 10, 2018, 12:15am UTC](https://community.hubspot.com/t/help-about-certificate/9791/1 "2018-08-10T00:15:49Z")

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Hello guys. I got an Inbound certificate from the gym, but I left the company where I had access to the company’s e-mail login. How do I receive the pdf of my certificate? I have not found any direct conversation path supported … I need this certificate. Does it happen that once I leave the company, I lose the certificate?

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**Author:** ![roisinkirby](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@roisinkirby](https://community.hubspot.com/u/roisinkirby)\
**Post date:** [August 23, 2018, 9:58am UTC](https://community.hubspot.com/t/help-about-certificate/9791/2 "2018-08-23T09:58:24Z")

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Hey @rafafachinetto certificates are only accessible via a HubSpot account. Can you navigate to [academy.hubspot.com](http://academy.hubspot.com), create a free Academy account and then send an email to [community@hubspot.com](mailto:community@hubspot.com) confirming the old email address you had and the new email address you used to set up the second account? I can then transfer certs to your new account. e