# Hello, Hubspot Team.

**URL:** <https://community.hubspot.com/t/hello-hubspot-team/102178>\
**Category:** HubSpot Academy Support\
**Tags:** content-marketing\
**Created:** [March 11, 2024, 6:25am UTC](https://community.hubspot.com/t/hello-hubspot-team/102178 "2024-03-11T06:25:34Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ASaleem1](https://avatars.discourse-cdn.com/v4/letter/a/ed655f/32.png) [@ASaleem1](https://community.hubspot.com/u/ASaleem1)\
**Post date:** [March 11, 2024, 6:25am UTC](https://community.hubspot.com/t/hello-hubspot-team/102178/1 "2024-03-11T06:25:34Z")

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I’ve been an avid follower and a content reader of content offered by Hubspot through the years. Unfortunately, there is a problem with playing Hubspot Academy videos for the past few weeks. However, I’ve proactively been downloading all transcripts and reading through them.

Will there be a problem when I attempt to give the assessments without watching the actual videos to achieve the certification? I mean, I read the the full transcripts. I hope there’s no information missing in the transcripts. Information I should be going through that will appear in the assessment. Please do help me, I’m a huge fan of Hubspot Academy and the certifications have incredibly helped me in my career as a Digital Marketer.

Cheers,

Azfar

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**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\
**Post date:** [March 12, 2024, 7:56pm UTC](https://community.hubspot.com/t/hello-hubspot-team/102178/2 "2024-03-12T19:56:44Z")

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Hi @ASaleem1  
Thank you for reaching out to the Hubspot Community!

What browser are you using to play the Academy videos? If not already, do you mind trying to use Chrome to see if the issue still persist?  
In addition to that, can you try to [clear your cache](https://knowledge.hubspot.com/website-pages/clear-your-browser-cache)/open the page in an [incognito window](https://community.hubspot.com/t5/Lead-Capture-Tools/Why-use-incognito-windows-for-troubleshooting-forms/m-p/469462)?  
Can you also try to disable any ad blockers used in your browser and restart the browser. Ad blockers may prevent videos from playing.

I hope this helps!

Best regards,

Cassie  
Hubspot Community Team

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**Author:** ![ASaleem1](https://avatars.discourse-cdn.com/v4/letter/a/ed655f/32.png) [@ASaleem1](https://community.hubspot.com/u/ASaleem1)\
**Post date:** [March 13, 2024, 8:51am UTC](https://community.hubspot.com/t/hello-hubspot-team/102178/3 "2024-03-13T08:51:54Z")

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Hi Cassie,  
So nice to hear from you.  
My apologies for the late response. It turns out that all of your  
suggestions haven’t made much of a difference. The videos still won’t play.  
Will I have to watch them completely, to achieve the certification? Or do  
the transcripts have all of the information available in the videos, too?  
Cheers,  
Azfar

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**Author:** ![KerrynM](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kerrynm/32/9968_2.png) [@KerrynM](https://community.hubspot.com/u/KerrynM)\
**Post date:** [March 15, 2024, 11:37am UTC](https://community.hubspot.com/t/hello-hubspot-team/102178/4 "2024-03-15T11:37:42Z")

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I’m experiencing this exact same probem…